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‘Ohana Policies

Appointments

Prompt arrival for your appointments is appreciated and insures that you will receive your full treatment. Failure to arrive on time may result in your treatment being shortened or rescheduled so that your service provider will remain on schedule. If your appointment is rescheduled for tardiness you will still be responsible for the cost of your scheduled treatment. If you are using a gift certificate or have a pre-paid package, then your gift certificate or treatment will be redeemed to cover the cost of your missed appointment. Arriving early does not guarantee that you will be taken prior to your scheduled appointment time.

Rescheduling

We require 24 hours notice of cancellation for a single service and 48 hours notice for multiple services. Appointments may be rescheduled online at www.ohanaskincarestudio.com, by phone or by text. After 2 late cancellations and or 1 “no show” appointment(s), we will require a valid credit card to reserve future services. A 50% service fee will be charged to your account for any late cancellations or “no show” appointments. Outstanding balances need to be settled in full prior to your next appointment. We understand that emergencies and illnesses happen and we will look at each late cancellation on a case by case basis.

***In the case of illness. Due to the physically close nature of the services that I provide and you receive and the fact that my studio is located inside my home, if you are not feeling well, I ask that you please reschedule your appointment. I promise to reschedule your appointment in as timely a fashion as possible if I have a sore throat, am running a fever, have been ill with upper respiratory or GI illnesses or if I have been caring for my spouse or one of my children experiencing any of the previously mentioned illnesses. I will greatly appreciate it if you will do the same for me. ***You will not be penalized for rescheduling because you or a loved one you’ve been caring for is sick. I want us all to stay well.

Gratuity

We respect and value the overall guest experience and therefore feel that tipping is a gift earned not expected. Please feel comfortable in knowing that I will never ask you to tip but thank you in advance if you feel your experience was deserving of such a gesture.

Gift Certificates

Give a gift of wellness and results with an ‘Ohana gift certificate. Certificates may be purchased for any service or dollar amount. They are available 24 hrs a day online at https://abundance.snapcerts.com/purchase.asp GC’s are valid for 1 year from the date of purchase with the exception of promotional gc’s, they may have a shorter expiration date. If you have a gc that has expired, it may still be redeemed for the actual paid value. Ex. You purchased a promotional gc for $75 and the promo value is $125. After the expiration date it is worth the actual paid value of $75. Gc’s may be purchased online, in person or by phone.